
Chapter 4 Troubleshooting
Common Problems and Solutions
96 Quantum DX-Series User’s Guide
Hardware
Problems
4
Table 22 describes corrective actions for problems occurring with the
system hardware.
Table 22 Hardware
Problems
Problem Corrective Action
The system does not
power on.
Make sure the power cords are connected
to a grounded electrical outlet and the
power switches located on the back of the
power supplies are on.
The backup
application does not
see any tape drives.
You MUST accept the license agreement
from the GUI prior to operating the
DX-Series system, see Connecting to the
Controller on page 113. Also ensure that
tape drives are properly mapped in the
config, Fibre Channel, Device mappings
web page (see Configuring the Fibre
Channel Options on page 49).
One power supply is
not functioning.
Contact your Quantum Customer Support
representative for a power supply
replacement.
Both power supplies
are not functioning.
Contact your Quantum Customer Support
representative for a power supply
replacement.
One fan is not
operating.
Contact your Quantum Customer Support
representative for a fan replacement.
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