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Troubleshooting

Frequently Asked Questions

Quantum Encryption Key Manager User’s Guide 63

How will I be notified of write/read

errors or Q-EKM server problems?

Q-EKM does not report these types of errors. Errors are

reported in the following ways:

• The host/ISV application reports read and write

failures.

• The library issues a RAS ticket when a write or read

operation fails.

• The library issues a RAS ticket when it cannot

communicate with a Q-EKM server.

How will I know if one of the Q-EKM

servers in a pair goes down and fails over

to the other one?

The library issues RAS tickets when:

• The primary server failed and successful failover to the

secondary server occurred.

• A key request to a Q-EKM server failed.

How will I know if both Q-EKM servers

go down?

If both servers go down, the library issues RAS tickets for

key server communication failure.

How will I know if just the secondary

Q-EKM server goes down (while the

primary is still working fine)?

If Automatic EKM Path Diagnostics is enabled, the library

will issue a RAS ticket if it cannot communicate with the

secondary Q-EKM server. If Automatic EKM Path

Diagnostics is not enabled, then you will not be notified.

Will I be notified if synchronization

between the primary and secondary

servers fails?

Not specifically. The Q-EKM audit log reports an error but

Q-EKM does not overtly notify you. However,

synchronization can only occur when both servers are

running and connected. The library issues RAS tickets for

server communication failure, which can signify that

synchronization failed.

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Quantum Q-EKM Betriebsanweisung Seite 76