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Chapter 6 Troubleshooting
Common Problems and Solutions
74 Quantum|ATL P3000 Series User’s Guide
The robot times out or fails
during an operation.
Check that the tape cartridge involved in the operation is
properly positioned in the bin or drive and ready to be picked.
Check that the robot is not obstructed in any way.
Retry the operation. If it still fails, contact a field service engineer.
Misplaced cartridge. Open the doors.
Inspect the suspect tape cartridge for damage. Gently shake the
cartridge. If there are any sounds of loose pieces, do not put the
cartridge back in the library.
Retrieve the cartridge, orient it properly, and place the cartridge
in an empty storage bin. (Do not try to place the cartridge in the
gripper.)
Perform an inventory (see Performing an Inventory
on page 49).
If the operator manually places a cartridge in an empty bin, he
must then run an inventory so the library records the position of
the manually placed cartridge.
A cartridge is in the
gripper at start-up, when a
move command is
requested, or after a place
command is executed.
Open the front doors.
Manually remove the cartridge from the gripper and place it in
an empty bin.
Perform an inventory (see Performing an Inventory
on page 49).
If the operator manually places a cartridge in an empty bin, he
must then run an inventory so the library records the position of
the manually placed cartridge.
The gripper does not have
a cartridge after
completing a pick
command.
Make sure a cartridge can be found in the source location.
Retry the command. If the pick operation fails again, contact a
field service engineer.
Problem Corrective Action
- User’s Guide 1
- Contents 3
- Ta b l e s 14
- Audience 15
- Customer Support 19
- [email protected] 19
- Library Description 21
- DLT and/or DLT and/or 24
- LTO SDLT 24
- Features and Benefits 25
- Library Components 26
- Front Panel 27
- Cabinet-Back 28
- Quantum 29
- IntelliGrip 30
- Media CHM 30
- Load Port and 32
- Magazines 32
- Basic Library Operations 35
- Installing Tape Cartridges 36
- DLT/SDLT 37
- Cartridges 37
- Labeling 37
- Proper Insertion Orientation 38
- A F L 0 5 3 39
- DLTtape IV 39
- A B C 1 2 3 L 1 40
- Figure 11 Cabling 42
- Configuration 16 Drive 42
- Using the GUI 44
- Figure 12 GUI—Initial 45
- Table 5 GUI 46
- Components 46
- Library Controls 48
- Obtaining Library Status 49
- Activity 51
- Load Port 51
- Tapes Screen 52
- Figure 18 Password 55
- Operating the Load Port 56
- Warning: 58
- Inserting LTO Tape 59
- Unload button 60
- Insert/release 60
- (shown in up position) 60
- Operator Commands 63
- Opening the Operator Screen 64
- Configuring the Library 65
- Press the Configure button 66
- Configuring Library Options 67
- Chapter 3 Operator Commands 68
- Performing an Inventory 69
- Moving Cartridges 70
- Backspace button: 71
- Unloading a Drive 72
- Unloading the Load Port 73
- Service Commands 75
- Opening the Service Screen 76
- Changing Passwords 77
- Generating Reports 78
- Service Report 79
- Statistics Report 79
- Generating Any 79
- Report: Statistics 80
- Operator 80
- Testing the Library 82
- Chapter 4 Service Commands 83
- Figure 36 Test: 83
- Systest Library Screen 83
- Multi-Unit Commands 85
- Opening the Multi-Unit Screen 86
- Figure 38 Multi-Unit 87
- Figure 39 Configure 88
- Multi-Unit 88
- Figure 40 Multi-Unit 89
- Troubleshooting 91
- Chapter 6 Troubleshooting 92
- Common Problems and Solutions 92
- Table 7 Start-up 92
- Problems 92
- Table 10 95
- Table 11 Tape Drive 96
- Figure 41 Tape Drive 98
- Library Specifications 99
- Environmental Specifications 101
- Relocating the Library 105
- Caution: 106
- Horizontal 110
- Crating the Library 114
- Automatic Drive Cleaning 119
- Selection of Cleaning Mode 120
- Reporting of Cleaning Mode 121
- Cleaning Cartridges 122
- Storage and 123
- Tracking 123
- Monitoring 123
- Element Status 124
- Information 124
- Monitoring the Drives 125
- Media Movement to the Drive 125
- Media Movement from the Drive 127
- Unloading Cleaning Cartridges 127
- Laser Regulations 129
- Laser Warning 130
- Exposure Warning 130
- Regulatory Statements 131
- CISPR-22 132
- WARNING! 132
- ACHTUNG! 132
- ATTENTION! 132
- Laser Statement 134
- Battery Statement 135
- ATTENTION 136
- Attenzione 136
- PRECAUCIÓN 136
- VARNING! 136
- Glossary 137
- C Calibrate 138
- Check Condition status 138
- CISPR 22 138
- Class A digital device 138
- Class I laser product 138
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