Quantum Scalar 218 Spezifikationen PDF herunterladen (Seite 69)

Troubleshooting and Diagnostics 59

p Review all documentation carefully. (Experience has demonstrated that most questions

are answered in your documentation.)

p Be prepared to explain whether the software or hardware has worked properly at anytime

in the past. Have you changed anything recently?

p Pinpoint the exact location of your problem, if possible. Note the steps that led to the

problem. Are you able to duplicate the same problem or is it a one-time occurrence?

p Note any error messages displayed on your PC screen or file server. Write down the exact

error message.

p If at all possible, call while at your computer, with adic's system installed and turned on.

p If running on a network, have all relevant information available (i.e. type, version #,

network hardware, etc.).

p Be prepared to provide:

• Your name and your Company’s name

• Model number

• Serial number of unit (located on the rear face by the power switch)

• Software version numbers

– device driver

– archive/restore

• Hardware configuration, including firmware version, date and number

• Type of PC, DOS version, clock speed, RAM, network type, network version, and any

special boards installed

• A brief description of the problem

• Where you purchased the adic system

Having this information available when you call for customer assistance will enable adic to

resolve your problem in the most efficient manner possible.

Note

Call adic Customer Assistance at (206) 883-HELP (4357).

Blank Page

1 2 ... 64 65 66 67 68 69 70 71 72 73 74 ... 108 109

Keine Kommentare

Quantum Scalar 218 Spezifikationen Seite 69