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Chapter 6: Troubleshooting and Maintenance
If the firmware is already at the same level as the code on the tape, the DLT2000XT
tape drive does not go through the update process. If the firmware is not at the same
level as the code on the tape, the drive code goes through a two- to three-minute
update. During this time, the Write Protect and Tape in Use LEDs flash alternately.
After the drive code update is complete, the DLT2000XT tape drive resets and goes
through a POST, and the tape rewinds to the beginning-of-tape (BOT) marker. The
cartridge door should unlock and the green Operate Handle LED should turn on.
If the firmware image is valid, the controller’s FLASH EEPROM memory is
automatically updated with the new firmware image. The Write Protect and Tape in
Use LEDs flash again during the controller firmware update.
At the end of the process, the drive unloads the firmware update tape. The green
Operate Handle LED comes on and the door unlocks.
6. Remove the firmware update tape.
If the firmware cartridge does not complete the actions listed in step 5, it means that the
update process has failed. The DLT2000XT tape drive may still be usable, but may
require service (depending on why the unit failed). The three most probable reasons for
a DLT2000XT tape drive failing to complete step 5 are
• bad or corrupted data on the update tape cartridge
• power cutoff to the DLT2000XT tape drive during the update process
•flash EEPROM malfunction
The first two problems can probably be corrected fairly easily by obtaining a new update
tape or repeating the upgrade process. The third problem probably requires a qualified
service visit by a field repair technician.
Updating Firmware on the DLT2500XT Stacker
Follow these steps:
1. Make sure tape operations are finished. For the firmware update to be successful,
the stacker must have passed the power-on self-test (POST).
2. With the LDR RDY message displaying press the Open button on the control panel
to open the door. Remove the magazine and close the door.
3. Remove all cartridges from the magazine; insert the code update cartridge into
slot 0.
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