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Chapter 6 Troubleshooting Guide

Troubleshooting Suggestions

62 LTO-4 (Model B) Half-Height Tape Drive User’s Guide

Caution: The write/read test will overwrite any data on the tape.

Always use a new/blank or “scratch” cartridge for

diagnostic write/read tests.

6 Retry the backup operation. If the backup retry:

• Succeeds, the problem is resolved.

• Fails, contact Technical Support to resolve the possible problem

with the tape drive.

Write-Protected TapeAlert Messages

Write-protected TapeAlert messages can appear in response to:

• Actual write-protected tape cartridges

• Defective tape cartridges

IF the diagnostic test . . . THEN . . .

completes normally, retry the backup operation

using the same new/blank or

“scratch” tape that you used

for the diagnostic write/read

test.

If the backup retry:

• Succeeds, discard the

original data tape. The

problem is resolved.

• Fails, repeat steps 3 and 4 of

this procedure to clean the

tape drive a second time and

proceed to step 6.

fails, repeat steps 3 and 4 of this

procedure to clean the tape

drive a second time and

proceed to step 6.

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Quantum LTO 4 Betriebsanweisung Seite 78